Response times vary by contact method: Phone calls are answered immediately during business hours (typically within 2 minutes). Email inquiries receive responses within 2-4 business hours. Emergency claims through our 24/7 line get immediate attention. For complex inquiries, we may need additional time to research and provide the most accurate information.

For fastest service, please have your policy number (if applicable), personal identification information, and details about your inquiry ready. For claims, have the date and details of the incident, any police or incident reports, and contact information for other parties involved. For quotes, have information about what you're insuring (vehicle details, property information, etc.).

Yes! Our customer portal allows you to view your policy, make payments, download documents, update personal information, and file most claims without needing to call. You can also get instant quotes for additional coverage through our website. For complex changes or specific situations, our agents are available to assist.

Our main customer service lines are available Monday-Friday from 8:00 AM to 8:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST. Our 24/7 emergency claims line is always available for urgent matters. Email support is monitored 24/7, with responses sent during business hours.

You can file a claim through multiple channels: 1) Call our 24/7 claims line at 1-800-555-1234 for immediate assistance, 2) Use our customer portal to file a claim with documentation, or 3) Email claims@policypulsehq.com with details and supporting documents. For emergencies, we recommend calling for fastest service.